Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 1betmega ("Company", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to registered players and visitors ("you", "your") of the website located at https://1betmega.co (the "Platform"). This Policy forms part of the 1betmega Terms & Conditions and should be read in conjunction with that document.

By registering an account with 1betmega, making a deposit, or continuing to use the Platform after being presented with this Policy, you acknowledge that you have read and understood how your personal data will be processed as described herein. If you do not agree with this Policy, you must cease using the Platform immediately.

1betmega is committed to handling personal data responsibly, in accordance with applicable data protection legislation and the requirements of the international gaming authority under which we are licensed. We approach data privacy not as a compliance checkbox but as a genuine obligation to the players who trust us with their information.

2. Data Controller

For the purposes of applicable data protection law, 1betmega is the data controller in respect of personal data collected through the Platform. As data controller, 1betmega determines the purposes for which and the means by which personal data is processed. All data protection enquiries and subject access requests should be directed to 1betmega's support team using the contact details set out in Section 16 of this Policy.

3. Data We Collect

1betmega collects the following categories of personal data from registered players and Platform visitors:

3.1 Identity & Contact Data

• Full legal name (as appearing on government-issued identification);
• Date of birth (for age verification purposes — you must be 21 or older);
• Nationality and country of residence;
• Email address;
• Malaysian mobile phone number;
• Residential address.

3.2 Account & Verification Data

• Username and encrypted password hash;
• Copies of government-issued identification documents (MyKad, Passport, Driver's Licence) submitted during KYC verification;
• Proof of address documents;
• Payment method verification documents (bank statements, e-wallet screenshots where required).

3.3 Financial & Transaction Data

• Deposit and withdrawal history including amounts, dates, and payment methods used;
• Malaysian Ringgit (MYR) account balance records;
• Bonus and promotion transaction records;
• Bank account details and e-wallet identifiers (Touch n Go eWallet, Boost) associated with deposits and withdrawals.

3.4 Gaming & Behavioural Data

• Full bet, wager, and game session history across all 1betmega products;
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests);
• Login history including timestamps and IP addresses;
• Device type, operating system, and browser information.

3.5 Communications Data

• Records of live chat sessions, emails, and support ticket correspondence with 1betmega;
• Marketing preference records.

4. How We Collect Data

1betmega collects personal data through the following means:

• Direct provision: Data you provide during registration, KYC verification, account updates, payment transactions, or support communications;
• Automated collection: Data collected automatically when you access the Platform, including IP address, browser type, session duration, page views, and device identifiers via cookies and server logs;
• Third-party providers: Data received from payment processing partners, fraud detection services, and identity verification providers engaged by 1betmega to fulfil its licensing and AML obligations.

5. Legal Basis for Processing

1betmega processes your personal data on the following legal bases:

Processing Purpose	Legal Basis
Account registration and management	Performance of contract
KYC identity and age verification	Legal obligation (licensing requirement)
Processing deposits and withdrawals	Performance of contract
Anti-money laundering (AML) checks	Legal obligation
Fraud detection and prevention	Legitimate interests
Responsible gaming monitoring	Legal obligation / Legitimate interests
Marketing communications	Consent
Platform analytics and improvement	Legitimate interests

6. How We Use Your Data

1betmega uses the personal data collected for the following purposes:

• Creating, maintaining, and managing your 1betmega Account;
• Verifying your identity and age (you must be 21 or older to use this Platform);
• Processing deposits and withdrawal requests to and from your verified Malaysian payment methods;
• Detecting and preventing fraud, money laundering, and other prohibited conduct in accordance with our AML obligations under international gaming authority licensing;
• Delivering and administering bonuses, promotions, and loyalty rewards;
• Operating and improving responsible gaming tools including deposit limit management, self-exclusion, and cooling-off features;
• Providing customer support via live chat and email;
• Sending transactional communications including account activity notifications, security alerts, and withdrawal confirmations;
• Sending marketing communications where you have provided explicit consent;
• Analysing aggregate usage patterns to improve the 1betmega Platform.

7. Data Sharing & Disclosure

1betmega does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties solely to the extent necessary for the purposes described in this Policy:

• Payment processors: Malaysian e-wallet providers (Touch n Go eWallet, Boost) and banking partners (Maybank, CIMB, Public Bank) to process your financial transactions;
• Identity verification providers: Third-party KYC and document verification services engaged to fulfil our age verification and AML obligations;
• Fraud detection services: Technology providers that assist 1betmega in identifying and preventing fraudulent activity and prohibited conduct;
• Regulatory and licensing authorities: 1betmega's international gaming authority licensing body and any law enforcement or regulatory authority with legal jurisdiction to require disclosure;
• Legal and professional advisers: Law firms, auditors, and compliance consultants engaged by 1betmega under professional confidentiality obligations.

All third parties engaged by 1betmega are subject to contractual data processing agreements requiring them to process your data only as instructed by 1betmega and in accordance with applicable data protection standards.

8. International Data Transfers

As an internationally licensed gaming operator, certain personal data processed by 1betmega may be transferred to, stored in, or processed in jurisdictions outside Malaysia. Where such transfers occur, 1betmega ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law. These safeguards may include contractual clauses, binding corporate rules, or the adequacy of the data protection framework in the recipient jurisdiction as recognised by relevant authorities.

9. Data Retention

1betmega retains personal data for as long as is necessary to fulfil the purposes described in this Policy, and in any event for no shorter than the minimum retention periods required by our international gaming authority licensing obligations. In practice, this means:

• Account and KYC data is retained for a minimum of five years following account closure;
• Transaction and financial records are retained for a minimum of seven years in compliance with AML record-keeping requirements;
• Communications records are retained for up to three years following the last interaction;
• Responsible gaming records are retained for the period required by our licensing body.

Following the expiry of applicable retention periods, 1betmega will securely delete or anonymise your personal data.

10. Security Measures

1betmega implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption on all data in transit between your device and 1betmega servers;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the 1betmega Platform;
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach within legally required timeframes.

11. Cookies & Tracking Technologies

1betmega uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow the Platform to remember your session and preferences.

11.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Used to remember your preferences such as language settings and responsible gaming configurations;
• Analytics cookies: Used to collect aggregate, anonymised data about how players use the Platform, enabling 1betmega to identify and address usability issues.

1betmega does not use third-party advertising or cross-site tracking cookies. You may manage or delete cookies through your browser settings at any time, however, disabling strictly necessary cookies will affect your ability to log in and use the Platform.

12. Your Rights

Subject to applicable data protection law and our regulatory retention obligations, you have the following rights in relation to your personal data held by 1betmega:

• Right of access: You may request a copy of the personal data 1betmega holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: You may request that 1betmega limits the processing of your data in certain circumstances;
• Right to data portability: You may request a machine-readable copy of the personal data you provided to 1betmega where technically feasible;
• Right to object: You may object to processing of your data carried out on the basis of legitimate interests;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time.

To exercise any of these rights, contact 1betmega's support team as described in Section 16. We will respond to all verified requests within 30 days. We may request proof of identity before processing a subject access or deletion request.

13. Marketing Communications

1betmega will only send promotional emails, SMS messages, and in-Platform notifications to players who have provided explicit consent during registration or in account settings. Marketing communications may include bonus offers, tournament announcements, new game launches, and sports betting promotions relevant to Malaysian players.

You may withdraw your marketing consent at any time by:

• Updating your communication preferences in your 1betmega Account settings;
• Using the unsubscribe link included in any marketing email;
• Contacting 1betmega's support team directly.

Withdrawal of marketing consent does not affect transactional communications such as deposit confirmations, withdrawal notifications, and security alerts, which are sent as a necessary component of account management.

14. Children & Minors

The 1betmega Platform is strictly intended for persons aged 21 years or older. 1betmega does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please notify us immediately via the contact details in Section 16.

15. Changes to This Privacy Policy

1betmega reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform features. Material changes will be communicated to registered players via email or through a prominent notice on the Platform prior to taking effect. The date of the most recent update is displayed at the top of this page. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

16. Contact Us

For all privacy-related enquiries, subject access requests, or data deletion requests, please contact 1betmega's support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the 1betmega Platform
• Response Time: We aim to acknowledge all privacy requests within 2 business days and resolve them within 30 days

When submitting a data subject request, please include your full name, registered email address, and a description of your request. We may require identity verification before processing your request.